shipping + returns

SHIPPING

All packages are shipped via USPS Priority Mail or UPS Ground depending on the package weight. Orders are processed and shipped out from our studio in Oklahoma City, OK within 3-5 business days from time of purchase. A tracking number will be sent to you once your order has shipped. If you have any other questions about shipping, please contact us: hello@vacantwheel.com.

Ordering a gift? We can include a free gift message. Please include your note and the NOTE SECTION on the cart page.

EXCHANGE + RETURNS

If you’re not 100% satisfied with one of your Vacant Wheel products, please contact us at: hello@vacantwheel.com within 5 days of receiving your order. We will do our best to make it right! We require proof of purchase (e.g. your Vacant Wheel order number or order confirmation email).

So that we can better assist you, please include your order number followed by the request in the subject line, for example:

  • VW123456 - Exchange Request
  • VW123456 - Return Request

Our orders are all carefully packed and inspected before we send them off into the world. Should you receive a damaged item during shipping, please contact us within 48 hours of receiving your order. Include product photos with a detailed description in your email so that we can determine how to best lend a helping hand.

NOTE: We are unable to cover any shipping fees. Discontinued items, limited edition items, gift cards, or items not produced by Vacant Wheel are final sale and not eligible for returns or exchanges.